Ordering & Delivery
Do you deliver to my Country?
We deliver parcels all over the globe via Royal Mail & International UK Courier services.
Do you use a courier service?
Yes we do - DHL for all heavier goods & awkward parcels, otherwise we use royal mail postal service.
Can you deliver to my work address or Friends house?
Yes we can, although on most orders over £200 we reserve the right to deliver to only the card address not any other.
Do you deliver for the next day?
Yes we can - if we receive the order before 1pm and the next day service is selected on checkout *subject to stock.
What happens if my order hasnt arrived?
Dont panic! - All parcels are mailed by 1st class Recorded &/or special delivery/courier services and are fully trackable. We can always sort out delivery problems for you and can claim compensation should any goods go missing, be stolen or arrive damaged.
Can I order by telephone?
Yes - please call our salesline 0208 366 5422 to place your order
Can you guarantee delivery on or by a particular date?
We make every effort to despatch all orders as soon as possible, but exact delivery times are beyond our control.
Can I collect from the shop, instead of having it mailed?
Yes - we have a "collect from shop" facility. When you are ready to checkout there is a dropdown menu with several delivery regions listed. Select "COLLECT FROM SHOP" & the postage is wiped out. You will still need your credit card handy to pay for the goods.
I am ordering from outside the EU -will VAT be deducted from my order?
Yes - VAT @17.5% is deducted to non-eu residents.
Can I add items to an order I have already placed?
As we process orders as soon as they arrive, unfortunately it is not possible to add to an existing order. If you require further items, you must place a new order via the shopping cart.
How do I know you have received my order?
We send an e-mail confirmation to you for each order, stating the items ordered and the total cost. You should receive the e-mail within 30 mins of placing the order. Please ensure you add us to your contacts folder to stop your mails disappearing as junk!
What means of payment do you accept?
We accept the following credit cards: Visa, Delta, Switch, Mastercard, Maestro, Solo, Visa Electron. We do not accept cheques, money orders, bank transfers or the following cards: American Express, Diners Club.
Do i have to have an account to order?
No. It saves you time & typing if you want to order on a regular basis from us to have an account, but we are happy to accept your details & orders in any way.
How do i pay for items online?.
Simply collate the items you want in our basket and click "checkout" following the online instructions. We accept all major credit & debit cards [see above]
Im 'Adding to Basket' but it doesnt work - why?
When ordering over the internet it is essential to make sure that you have cookies enabled in your web browser. To find out if you have the correct settings simply check your options or preferences. This will enable our shopping basket system to function correctly.
When will my credit card be charged?
The card is usually charged within 24 hours of the order being received to ensure the transaction is safe & to secure any special order items from our suppliers.
DJ Equipment
When do you update your site?
We endeavour to post new items & more products onto the site as soon as possible so keep your eyes on the homepage & store sections for regular updates!!
How do I know a product is in stock?
All items on the website are usually in stock. Occasionally a product may go out of stock before a page is updated - if this occurs, we will e-mail you to notify you of the unavailable item and keep you informed of a date for re-delivery.
I recently saw a product on the website but it is no longer listed - can I still order it?
If an item goes out of stock, it will no longer appear and cannot be ordered. However, we re-stock frequently so things will usually reappear on the website a few days later (unless they are unavailable from our supplier).
If I order a product can i have it for next-day delivery?
subject to stock levels yes of course.
Do you sell second-hand equipment?
No. All equipment is brand new out of the box.
Do you offer warranties on your products?
yes 12 months is standard on all products sold on our website.
Can i buy on finance?
We unfortunately do not offer finance deals at present.
Credit Cards & Order Security
Is your website safe & secure with my personal details?
Yes. We use an encrypted shopping server online to ensure all the details transmitted within our secure area are safe & sound. We do not disclose any personal information to anyone else.
Will I receive an invoice with my order?
No. - For security reasons we no longer send out invoices in the parcels. When your order is placed a detailed invoice in the form of an e-mail will be sent to the address you specify.
What if my card payment is not authorised?
Your order will be reserved for you, and you will receive an e-mail from us. If you do not contact us, we will retry your card 3 times more, then cancel the order if authorisation is still not given. You may have entered incorrect card information so please respond to our mails as quickly as possible.
If I order from outside the UK, will I pay customs charges?
If you are ordering from within EU Europe, you will pay no customs charges. Most other countries allow small packages to be delivered without charge, but some charge customs duty - please contact your national customs office regarding this subject, as the customer (not UDM Ltd) is always liable for any such charges.
All Other Questions
Do you need any staff?.
Send a CV to the address at the bottom of the page & we will consider your application when a vacany arises....
Do you sell goods to the trade or wholesale?.
Sorry no we sell to the public direct.
Do you have an online sales & return procedure?.
Yes we do. We adhere to all uk trading laws & have SHOPSAFE & WHICH? recommendations for safe & reliable service. We want you to be happy with your shopping experience whilst using UDM at all times. Customer satisfaction is our priority.
Ive lost my password - can i still log-in?.
Yes you can. Simply enter your e-mail address in the box provided and click FORGOTTEN PASSWORD. Our database will mail your password to you!
Do you have a mailing list?.
Yes we do. To receive our weekly e-mail updates click MAILING LIST link above and enter your details. You will then receive our new release & stock updates regularly.
Im on your mailing list but cannot read the mails!?.
We use a format called HTML to view our mailouts. You will need to tell your mail account to view these. In the settings you will see mail options & in here you can
choose to view either WEB BASED CONTENT or VIEW MAILS IN ALL FORMATS.
What if I do not like the products I have ordered? Can I return them?
You have 7 days to return any unwanted items, however we cannot refund on items such as headphones, software etc once opened due to hygiene reasons. All other orders are on a "firm sale" basis and we cannot exchange items unless damaged or faulty.
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